Customer Success Associate

Boulder, Colorado, United States Full-time Allows remote

Customer Success Associate
Full Time
Entry Level
$36,000 
Remote/ Work from Home
Starting Monday to Friday 9-5pm MST (11am-7pm EST)
Open to working half day Friday + half day Saturday

rezora is a digital marketing platform that helps marketing teams and sales agents work together. We are a remote company with an optional office in Boulder, Colorado. Your primary responsibility will be Customer Support – helping customers with their questions, making sure they are getting the most out of rezora, and educating them on new and upcoming features.

You have:

  • Some experience with customer education and support or customer service.
  • Excellent interpersonal skills to articulate technical responses in a way customers can easily understand. This role requires live chatting and typing emails with a positive and educational tone.
  • Initiative and resourcefulness to solve problems with diligence and persistence. Many customer issues are interesting, entangled techy puzzles and will take a little detective work to figure out. We are looking for a dauntless soul to go forward with research until you find the solution!
  • You will be on a computer all day determining our user’s computer / technical questions. You will become a rezora pro. We’ll get you up to speed on all of the specifics. But, you should have a general understanding of basic computer programs, browsers, and email.
  • Creativity and positivity. You are passionate about helping others and are motivated to work on a project to help rezora customers work on their digital marketing campaigns.

 

Nice to haves:

 

  • Customer Service experience at a SaaS company
  • Real Estate experience
  • Email Marketing experience
  • Display Ad or retargeting experience

 

rezora’s core values:

 

  1. Where ever you are, be fully there.

  2. Commitment to success.

  3. Servants at heart.

  4. All for one, one for all.

  5. Humbly confident.
     

rezora’s staff of around 15 loves to find pragmatic ways to improve our product and the services that support our customer base of 11,000+ users in around 200 companies. We rely on each other, expect top-notch performance from each other, support each other and challenge one another to bring our best every single day.

Should you come to work at rezora, you can count on:

 

  • An amazing, encouraging, kind support team to train and onboard you!
  • Mutual accountability to goals and performance
  • Fun, lively team environment that supports each other to learn and grow
  • Generous benefits: medical/ dental, disability, life insurance
  • Unlimited PTO policy based on goal attainment and manager approval
  • ThrivePass membership
  • Remote work from home policy

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this opening at http://rezora.recruiterbox.com/jobs/fk0favt?apply=true